Right of Withdrawal & Return Policy
You have the right to withdraw from the agreement within 14 days without giving any reason. This cooling-off period starts on the day you receive the product.
From the moment you notify us of your return, you have another 14 days to send the product back.
During the cooling-off period, you must handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine its nature, characteristics, and functioning – as you would in a physical store. The product must be returned in suitable packaging and, if possible, in its original packaging.
Return shipping costs are at your own expense.
Tunturi New Fitness B.V. will refund all payments made by the customer, including any delivery costs charged for the returned product (if the entire order is returned). The refund will be processed without delay, no later than 14 days after we receive the notice of withdrawal. We will use the same payment method that you used for the original transaction, unless you explicitly agree to another method. No fees will be charged for the refund.
Return Process
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Register your return via: https://tunturi-new-fitness-bv.returnless.com/
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You will receive return instructions via email within 48 hours.
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Depending on the product, you can drop it off at a parcel point or it will be collected from your home
- Our return address is Tunturi - Purmerweg 5 - 1311XE - Almere - Netherlands
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We receive your return and check whether the product is in good condition.
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Within 2–5 working days, we will process your return and refund your payment or exchange your order.
Having trouble registering your return?
Send us your order details via email and we’ll help you out: [email protected]