ADDRESS & COMPANY INFORMATION
Tunturi New Fitness B.V.
Due to the Coronavirus, we are following the guidelines of the governmental authorities by working from home as much as possible to ensure each others safety. This causes our phones not being reachable. Please read below how we will help you in the meantime. We do our best to respond to emails and service requests as soon as possible.
1. PRODUCT RELATED QUESTION?
Check out our general FAQ or download the product's user manual.
2. MALFUNCTION, DEFECTIVE OR NEW PARTS?
Did you encounter a malfunction? Is a part defective, broken, missing or do you want to purchase new parts? Please use our service platform.
Note: we will first ask you to create a user account. This way, we can process your problem reports and purchasing orders for new parts as fast and safe as possible. When you report a problem, we require some additional information: serial number, date of purchase and optional attachments like a scan or photo of your purchase receipt, the defective product or part, et cetera.
3. DEALER LOGIN
Log in as a dealer to report problems or purchase parts for all showroom related products.
For other questions, please fill out the contact form below.
For customers residing in the Netherlands, Belgium, Luxemburg and Germany:
All service requests (report a problem or purchase parts) should be reported by using our service form. If this contact form contains a service request, it will not be processed.
For all other international customers:
All service requests (report a problem or purchase parts) should be reported at the shop where you purchased your product. If that is not possible, for example due to the age of the product, please locate your nearest retailer or distributor.