Support

Do you have a question, comment or complaint? Are you experiencing an issue with one of our products? We are happy to help.
 

1. PRODUCT RELATED QUESTION?

Check out our general FAQ or download the product's user manual.

2. MALFUNCTION, DEFECTIVE OR NEW PARTS?

Did you encounter a malfunction? Is a part defective, broken, missing or do you want to purchase new parts? Please use our service platform.

The following service explainer video has English subs.

Note: we will first ask you to create a user account. This way, we can process your problem reports and purchasing orders for new parts as fast and safe as possible. When you report a problem, we require some additional information: serial number, date of purchase and optional attachments like a scan or photo of your purchase receipt, the defective product or part, et cetera.
 

3. DEALER LOGIN

Log in as a dealer to report problems or purchase parts for all showroom related products.